Question 1

How long does it take to receive my order?

Accepted Answer

Your order will be delivered in accordance with your chosen shipping method at your check out. After your order is prepared for shipment, you will receive confirmation emails containing tracking information. Please allow up to 48 hours for the tracking information to update.

Question 2

Where do you ship from?

Accepted Answer

Each of our candles are shipped from our home in Norrtälje north of Stockholm here in Sweden.

Question 3

Is it possible for me to buy my candle in person?

Accepted Answer

Absolutely, if you live in the area and feel like coming buy our address to purchase your candle we are more than happy to welcome you! For those occasions we offer Swish! 
Please let us know slightly in advance to make sure we are on location. Our address is Axgatan 7, 761 62 Norrtälje.

Question 4

What size are the candles?

Accepted Answer

Our candles come in a glas jar containing 300 ml /  10,14 oz.

Question 5

Do you use paraffin in you candles?

Accepted Answer

No. Our candles are purely made out of plant based soy wax produced in Europe.

Question 6

What type of wax do you use?

Accepted Answer

We use a 100% plant based soy wax called Golden Wax 464 by AAK produced here in Europe. This wax holds a high quality, is nature and vegan friendly + holds a excellent throw in scent.

Question 7

Are all candles vegan friendly?

Accepted Answer

Absolutely, all of our candles and the ingredients used in making them are 100% vegan and have not been tested on animals, ensuring that they are completely cruelty-free.

Question 8

Is your packaging recyclable?

Accepted Answer

Our packaging is 100% recyclable.

Question 9

What wicks do you use?

Accepted Answer

We only use non-bleached and lead-free cotton wicks called Stabilo14 to ensure great quality and safe burn.

Question 10

How long do I burn my candle for?

Accepted Answer

For safety reasons, it is essential to limit the candle burning time to a maximum of 3-4 hours at a stretch. Remember, when lighting it for the first time, allow the wax to melt evenly at the top before you blow it out to continue having an even burn throughout.

Question 11

When do I trim my wick?

Accepted Answer

It is necessary to allow the candle to cool down before trimming the wick after each use. This not only ensures safety but also enhances the longevity of the candle.

Question 12

How should I store my candle?

Accepted Answer

It is recommended to store your candles in a cool and dry place that is away from direct sunlight. This will help maintain their quality and prevent any damage caused by exposure to heat and light.

Frequently asked questions